FAQ

A: You can reach out to us by email at merch@aperol.com and we will be happy to assist with all questions regarding your online shopping experience.

We are happy to assist you during our business hours of M-F 9am-5pm PST. Weekend inquiries will be answered in the order of receipt on Monday (there is no need to resend as we answer the oldest messages and emails first).

A: We are committed to producing and fulfilling orders within 4 business days from the time an order is received during non-holiday periods. During the holidays (November-December), we will make every effort to process and fulfill orders within 10 business days from receiving the order. For questions about the status of your order, please email merch@aperol.com.

A: If you created an account on our site you will be able to see your order history and order information. To log in to your account, click here. If you checked out as a guest then you can check your emails for an order confirmation email.

A: When your order ships from our fulfillment center you will receive a shipping notification email that will include your tracking number inside.

A: We are sorry for the inconvenience! There are a few things that could have caused this:

While we do regularly give out discount codes through our email and social channels they may not always apply to all products.  

• Your discount code may have expired.
• Only one discount can be applied per order.
• Some discounts require a minimum purchase amount.
• Some discounts apply only to a specific product or exclude specific products.

Our product fulfillment primarily ships via USPS.

A: Tracking information will sometimes show that packages are delivered a day before they actually are. Please wait 24 hours and check back. If your package has still not arrived, we recommend reaching out to your local post office. We are not responsible for lost or stolen packages. 

A: We strive to ship all items in a single package, however, in some instances some items may ship from another location or require additional packages. If so, you will receive an email confirmation and tracking information for each package shipped.  There are no additional fees for a split-shipped order.

As of now, we only ship within the U.S.A and Europe. For orders shipping to European
countries, please visit our European online shop here.

A: We have a 30 day return and exchange policy. If you are not satisfied with your purchase for any reason, we will make it right or refund your original purchase price (less the shipping and handling fees).

To be eligible for a return or exchange, items must be unworn and unwashed with the original tags attached. Items stated as final sale are not eligible for returns or exchanges.

To begin your return or exchange request, please email us at merch@aperol.com.

A: We apologize for the inconvenience!  We are committed to packaging shipments in the best possible way to fully protect the contents, however, in very rare instances items can be damaged while in transit. In such cases, please email our customer support team at merch@aperol.com and provide a photo of the damaged goods and we will be happy to make it right.

Please reach out to us at merch@aperol.com.